Return & Refund Policy
Last updated: July 10, 2026
We want you to shop with confidence.
Returns
Returns are accepted only if:
- The product is damaged during delivery.
- You receive the wrong item.
Requests must be made within 24 hours of delivery.
Return Requirements
- Original packaging must be intact.
- Product must be unused and unwashed.
- An unboxing video recorded from the moment the package is opened is mandatory for damaged or incorrect product claims.
Non-Returnable Items
We do not accept returns for:
- Change of mind
- Incorrect size selected by the customer
- Sale or clearance items
- Gift voucher purchases
Refunds
Once the returned product passes inspection, refunds are processed to the original payment method within 5–7 business days.
Shipping charges are non-refundable unless the return is due to our mistake.
Exchanges
Exchanges are available only for:
- Damaged products
- Wrong products delivered
Subject to stock availability.
Order Cancellation
Orders can only be cancelled before dispatch. Once shipped, cancellations are not possible.
Contact
For return requests:
Email: contact@zainaboutique.com
WhatsApp: +91 83448 67027